Onboarding and Self-Service


Arctic Wolf Unified Portal Tickets

Updated Feb 16, 2024

Reply to a ticket

  1. Sign in to the Arctic Wolf Unified Portal.

  2. Click Tickets.

  3. Find the ticket that you want to respond to.

    Tip: If needed, use filters to limit your results. See Tickets table filters for more information.

  4. Click the Subject or Ticket # of the ticket.

    See View tickets for more information.

  5. Based on your ticket status, do one of these actions:

    • If your ticket status is open:
      1. Verify that Ticket Action is set to Reply.
      2. In the comment box, enter a comment.
      3. (Optional) To add supporting files, click Choose a File or click and drag one or more files to the attachment area.
      4. Click Add Comment.
    • If your ticket status is closed:
      1. Click Post Follow-up Ticket.

      2. On the Open a New Ticket page, configure these settings:

        • What is this ticket related to? — Select one of these options:
          • General request — Select for non-urgent requests.
          • A security emergency — Select if one or more of your systems or user accounts are breached. For immediate assistance with a security emergency, call Arctic Wolf at +1-888-272-8429.
          • Technical support assistance — Select if you required support with: network issues, a service failure, troubleshooting issues, or IP address reconfiguration.
      3. In the comment box, enter your request and provide relevant details.

      4. (Optional) To add supporting files, click Choose a File or click and drag one or more files to the attachment area.

      5. Click Send Message.