Onboarding and Self-Service


Arctic Wolf Unified Portal Telemetry Management

Updated Dec 19, 2023

View scanner health

  1. Sign in to the Arctic Wolf Unified Portal.

  2. Click Telemetry Management > Scanners.

    The scanner health overview summarizes the health of your scanners based on these health categories:

    • Healthy — Indicates one of these scanner statuses:
      • Connected — The scanner is connected to Arctic Wolf®.
      • Scanning — The scanner is actively scanning your network.
      • Idle — The scanner is waiting for its next scheduled job.
    • Needs Attention — The scanner status is Awaiting Activation. The scanner registration is complete. Open the Managed Detection and Response Dashboard to activate this scanner.
    • Unhealthy — Indicates one of these scanner statuses:
      • Degraded — The scanner is connected but not working as intended. Contact your Concierge Security® Team (CST) at security@arcticwolf.com for troubleshooting assistance.
      • Disconnected — The scanner is not communicating with Arctic Wolf. Contact your CST at security@arcticwolf.com for troubleshooting assistance.