Onboarding and Self-Service


Arctic Wolf Unified Portal Contact Management

Updated Jan 26, 2024

Add a contact

  1. Sign in to the Arctic Wolf Unified Portal.

  2. Click > Organization Profile.

  3. Click Add a New Contact.

    Note: You must be a primary or secondary contact to see the Add a New Contact option. If you require this access, submit your request to a primary or secondary contact in your organization, or click Request an Update.

  4. In the New Contact form, configure these settings:

    • In the Contact Type section, select the contact type.
    • In the Contact Information section, configure these settings:
      • First Name — Enter the first name of the contact.
      • Last Name — Enter the last name of the contact.
      • Title — Enter the title of the contact.
      • Email — Enter the email address that the contact will use to sign in to the Arctic Wolf Unified Portal.
      • Email Type — Select the email address type.
      • Add Email — (Optional) Enter alternative email addresses.
      • Phone Number — Enter a phone number for the contact.
      • Extension — (Optional) Enter an extension for the contact.
      • Phone Number Type — Select the phone number type.
      • Add Phone Number — (Optional) Enter alternative phone numbers.
    • In the Work Information section, configure these settings:
      • Site Name — Select a site to associate with this contact.

        Tip: If the desired site is not listed, you can submit a ticket to request that a new site be added and edit the contact later.

      • Contact Timezone — Select the timezone of the contact.
      • Daily Start Time and Daily End Time — Enter the time of day the contact starts and ends work, respectively, using a 24-hour clock.
      • Work Days — Select the checkbox beside each weekday that the contact is in office.
    • In the Service Access section, select the checkbox beside the name of the service that the client should have access to.
  5. Click Create New Contact.

    The system creates a ticket with a summary of the changes you made to your organization profile.