Onboarding and Self-Service


Arctic Wolf Unified Portal Telemetry Management

Updated Dec 21, 2023

View connected account health

  1. Sign in to the Arctic Wolf Unified Portal.

  2. Click Telemetry Management > Connected Accounts.

    The connected account health overview summarizes the health of your scanners based on these health categories:

    • Healthy — The account is connected and sending logs to Arctic Wolf®.
    • Needs Attention — Indicates one of these scanner statuses:
      • Config Pending — Your credentials are accepted. Your Concierge Security® Team (CST) will contact you to complete the configuration process.
      • Disconnect Pending — Your request to disconnect this account is being processed.
    • Unhealthy — Indicates one of these scanner statuses:
      • Invalid Credentials — The cloud provider rejected the credentials for this connected account. To resolve this issue, submit updated credentials.

        See Update credentials for a connected account for more information.

      • Degraded — Arctic Wolf is not receiving logs from this cloud account. This status could indicate a temporary network connectivity issue or a problem with the cloud service provider. Check again later. If this status does not change, contact your CST at security@arcticwolf.com to troubleshoot this issue.

    • Other — Indicates one of these scanner statuses:
      • Provisioned — Some applications do not report a health status. This state is expected.
      • Not Available — Health data is temporarily unavailable. Check again later. If this status does not change, contact your CST at security@arcticwolf.com to troubleshoot this issue.

Note: Connected accounts for cloud services that provide host containment sensors do not report a health status. Instead, they display a status of Not Available. To make sure that credentials are valid and containment is operational, contact your CST at security@arcticwolf.com to test containment after you provide credentials for the cloud account.

Tip: To view information about contained devices, see the console for the relevant third-party application.