Managed Security Awareness Portal User Guide
Updated Mar 18, 2024Managed Security Awareness Portal
You can use the Arctic Wolf Managed Security Awareness® (MA) Portal to manage the MA program for your organization. The MA Portal enables you to monitor user participation and performance, assess the level of security awareness that your organization has, and identify opportunities for raising the level of security awareness within your organization.
This guide is intended for administrators of the MA program in their organization.
MA program delivery
MA sessions are delivered through email. Users receive approximately 43 sessions each year. Each MA email contains a link to launch the session in a new browser window or tab. On weeks when an MA activity is scheduled, users receive one of these sessions:
| Session | Delivery |
|---|---|
| QuickStart | When the program is first active and when new users are added to the system, this sessions is sent. It replaces the first session in the delivery schedule. After that, scheduled content is sent, based on the Upcoming Sessions table in the Administration Dashboard. |
| Awareness sessions | Typically, users receive 25 unique microlearning sessions over a 52-week cycle. Users receive email notifications for each training assignment. You can preview the upcoming schedule on the Administration Dashboard tab. Microlearning session previews include available language options. For more information about upcoming sessions, see Preview upcoming MA program content. |
| Quizzes | Typically, users receive ten quizzes over a 52-week cycle. They help to measure user uptake of awareness sessions. |
| Automated phishing simulations | If this option is enabled, users receive 12 phishing simulation emails each year, or one each month. These emails are sent to user inboxes on a random weekday between 17:00 UTC and 22:00 UTC, or between 16:00 UTC and 21:00 UTC during daylight saving time. |
Users can view their session progress in the User Status Report email. You can view the current status of any or all users in the Administration Dashboard, at any time. For more information about Administrator and User Status reports, see User Status Reports.
MA program administrator
During the initial setup of your MA program, Arctic Wolf configures an MA program administrator. Your administrator monitors the MA Portal and maintains active users in the MA program. For the duration of your MA subscription, the MA program administrator must remain as an active user of the MA program to maintain access to the MA Portal.
The administrator can sign in to the MA Portal using the Arctic Wolf Unified Portal or a direct link to your organization’s MA Portal to perform these tasks:
- Configure and manage MA program settings
- Review the overall success of active users in the program
- Submit tickets for any needs of the program, administrators, or users
- Monitor reports
- Review the upcoming schedule for the MA program
If changes to your MA program adminstrator are required, contact your Concierge Security® Team (CST) for assistance.