Troubleshoot Arctic Wolf Agent Containment Driver

This information provides solutions for common Arctic Wolf® Agent Driver issues.

To provide additional log information to Arctic Wolf for troubleshooting, based on your installation method, complete one of these actions:

• Arctic Wolf Portal — See Send log information to Arctic Wolf for your Agent Containment Driver installed using Arctic Wolf Portal.
• MSI file — See Send log information to Arctic Wolf for your Agent Containment Driver installed using an MSI file.

Send log information to Arctic Wolf for your Agent Containment Driver installed using Arctic Wolf Portal

1. Create a copy of C:\Program Files (x86)\Arctic Wolf Networks\Agent\scout-client-manager.log.
2. Rename the copied file <customername>-scout-client-manager.log.
3. Contact your Concierge Security Team and include the log file.

Send log information to Arctic Wolf for your Agent Containment Driver installed using an MSI file

1. In an administrative command prompt, run this command:

   msiexec <file_name.msi> /L*v install.log

   Where:

   • <file_name.msi> is the downloaded file name.

2. Rename install.log as <customername>-install.log.

3. Contact your Concierge Security Team and include the log file.