Overview

The Arctic Wolf® Agent and Active Directory Sensor diagnostic tool helps customers:

• Test connections
• Test services
• Gather configuration and log files

The signed diagnostic tool runs several scripts, displays the output, and creates a zip file of the gathered information. The tool is available for Windows, macOS, and Linux.

Contact your Concierge Security® Team (CST) for the link to the diagnostic tool.

Run the diagnostic tool

Run the tool to display the output and create a diagnostic zip file in the same folder location as the tool.

For Windows:

1. Locate the diagnostic file in Windows Explorer.
2. Right-click the diagnostic file and select Run as Administrator.
3. To complete the diagnostic, press any key at the prompt.

For macOS:

1. Open terminal.
2. From the location of the tool, run the following command:

   sudo ./agent-diagnostic-tool-mac

3. To complete the diagnostic, press any key at the prompt.

For Linux:

1. Open terminal.
2. From the location of the tool, run the following command:

   sudo ./awn-agent-debug

3. To complete the diagnostic, press any key at the prompt.

sudo chmod +x ./awn-agent-debug

Send the output file

1. Upload the zip file using the link provided by your CST.
2. Inform your CST that the file has been uploaded.

Output file

The zip file contains the following information:

• Operating system (OS) and hardware information:
  • Memory
  • CPU cores
  • Disk space
  • Maximum clock speed
  • OS version
  • OS architecture
• Bandwidth test results, including upload, download, and the average speed in Mbps.
• Agent install directory files and folder.
• For Windows:
  • PowerShell version
  • AD Sensor logs and scripts
  • Sysmon version and configuration, if installed