Arctic Wolf Agent Diagnostic Tool

Updated Jul 31, 2023

Overview

The Arctic Wolf® Agent and Active Directory Sensor diagnostic tool helps customers:

The signed diagnostic tool runs several scripts, displays the output, and creates a zip file of the gathered information. The tool is available for Windows, macOS, and Linux.

Contact your Concierge Security® Team (CST) for the link to the diagnostic tool.

Run the diagnostic tool

Run the tool to display the output and create a diagnostic zip file in the same folder location as the tool.

For Windows:

  1. Locate the diagnostic file in Windows Explorer.
  2. Right-click the diagnostic file and select Run as Administrator.
  3. To complete the diagnostic, press any key at the prompt.

Note: It may take up to 10 minutes for the Windows diagnostic to complete.

For macOS:

  1. Open terminal.
  2. From the location of the tool, run the following command:
    sudo ./agent-diagnostic-tool-mac
  3. To complete the diagnostic, press any key at the prompt.

For Linux:

  1. Open terminal.
  2. From the location of the tool, run the following command:
    sudo ./awn-agent-debug
  3. To complete the diagnostic, press any key at the prompt.

Note: You may need to change the file permissions with the following command:

sudo chmod +x ./awn-agent-debug

Send the output file

  1. Upload the zip file using the link provided by your CST.
  2. Inform your CST that the file has been uploaded.

Output file

The zip file contains the following information: